FAQ (Frequently Asked Questions)

About EveningBright.com (The Tiffin Service)

1. What is EveningBright.com?
   EveningBright.com is a tiffin service based in Aligarh, India, that provides healthy, home-cooked Indian meals.
2. What is a "tiffin service"?
   A tiffin service is a food delivery system, popular in India, where customers receive a packed meal, often in a multi-tiered container (a "tiffin box"), on a regular basis.
3. What is the mission of EveningBright.com?
   The mission is to provide nourishing, home-style food that focuses on quality, hygiene, and authentic Indian flavors.
4. Who founded EveningBright.com?
   It was founded by Mrs. Kavita Sharma, a retired school principal and home chef, along with her son, Rohan, a tech entrepreneur.
5. When was EveningBright.com launched?
   According to the available information, it was launched in September 2025.

Products and Services

1. What kind of food does EveningBright.com offer?
   They offer a rotating menu of diverse, authentic Indian regional dishes.
2. Is the food at EveningBright.com healthy?
   Yes, the company emphasizes using fresh, seasonal vegetables, whole wheat flour, and high-quality oils.
3. How can I order from EveningBright.com?
   Customers can subscribe to weekly or monthly plans through their user-friendly website.
4. What subscription options are available?
   They offer subscriptions for single meals, lunch-only, or dinner-only.
5. Is the menu the same every day?
   No, the menu is dynamic and rotates to offer a variety of regional cuisines.
6. Do they offer special meals?
   Yes, a popular "Sunday Feast" menu is mentioned, which includes more elaborate dishes and desserts.
7. Are there any desserts available?
   Yes, the website lists desserts like "Butterscotch" and "Vanilla."

Ordering and Delivery

1. How does the delivery system work?
   The website promises quick and reliable delivery, with orders arriving within 45 minutes, though times may vary during peak seasons.
2. How can I track my order?
   Customers receive real-time updates on their order status, from preparation to delivery.
3. Can I skip or reschedule a delivery?
   Yes, customers have complete control over their subscriptions and can skip, reschedule, edit, or cancel deliveries at any time.
4. How is the food prepared?
   The food is prepared in a state-of-the-art facility with a strong focus on hygiene and sanitation.

Company Information

1. Where is EveningBright.com located?
   The company is based in Aligarh, India.
2. Does EveningBright.com have a physical location I can visit?
   The information refers to a state-of-the-art kitchen facility (cloud kitchen), but it is not specified if it's open to the public.
3. How does EveningBright.com source its ingredients?
   They have established direct partnerships with local farmers and suppliers to ensure fresh, seasonal ingredients. They also hand-grind their own spices.
4. Is EveningBright.com a legitimate company?
   Based on the detailed blog post about its launch and operations, it appears to be a legitimate business.

Policies and Support

1. What is the cancellation policy?
   The website's footer mentions a "Cancellation policy," which would provide details on how to cancel a subscription.
2. What is the return policy?
   Information on a return policy is not explicitly available, which is common for food-based businesses.
3. What payment methods are accepted?
   The website uses a secure payment gateway, but specific methods (e.g., credit card, debit card, UPI) are not detailed.
4. Is there a shipping policy?
   The website's footer mentions a "Shipping policy," which would outline delivery specifics.
5. How can I contact EveningBright.com?
   The website has a "Contact" section, but specific contact information like a phone number or email is not provided in the available snippets.
6. Does EveningBright.com offer customer support?
   The company's focus on technology and a user-friendly platform suggests there is a system for customer support, likely through the website.

Other Information

1. Does EveningBright.com have a blog?
   Yes, they have a blog on their website where they publish content, such as the one detailing their launch and food philosophy.
2. Is EveningBright.com on social media?
   The website footer includes links to Instagram and YouTube.
3. Does EveningBright.com offer career opportunities?
   Presently no specific career opportunities is available.
4. Are there any discounts or promotions?
   Yes, the website offers a 10% discount on the first order for new customers who sign up.